Legal

Privacy Policy

Last updated: October 2026 · OMNET IT Solutions, New Delhi, India

Summary: OMNET IT Solutions collects limited personal information (name, email, phone) through contact forms and booking tools to respond to your inquiries. We do not sell your data to third parties. We use industry-standard security measures to protect your information.

1. Who We Are

OMNET IT Solutions ("we", "us", "our") is an IT services company headquartered at 408, Mansarovar Building, 90 Nehru Place, New Delhi – 110019, India, with a second office at 99, Gyan Khand II, Indirapuram, Ghaziabad, Uttar Pradesh – 201014. We provide IT support, managed IT services, cybersecurity, computer repair, and related technology services to businesses across India.

Business Name: OMNET IT Solutions
Founder: Prakash Sinha
Address: 408, Mansarovar Building, 90 Nehru Place, New Delhi – 110019, India
Indirapuram Office: 99, Gyan Khand II, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India
Email: [email protected]
Phone: Call Us
Website: www.omnetit.in

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

Contact form submissions: Name, email address, phone number, company name, and the message you send us
Callback requests: Name, phone number, preferred date and time, and topic of inquiry
Calendly bookings: Name, email address, and any details you provide when scheduling a video call or meeting through our Calendly booking system (https://calendly.com/omnetit)
Website usage data: Pages visited, time on site, browser type, approximate location, and how you interact with our pages (clicks, scrolling and mouse movement) — collected via Google Analytics 4 and Microsoft Clarity. Clarity creates session recordings and heatmaps; text you type into forms is masked and is not recorded.

We do not collect sensitive personal data such as financial information, national ID numbers, or health data.

3. How We Use Your Information

We use the information you provide solely to:

Respond to your IT support inquiry or service request
Schedule and conduct video calls, site visits, or consultations you have booked
Send you a quotation, proposal, or follow-up related to your inquiry
Provide IT support services under an agreed contract
Send service updates, appointment reminders, or important notices related to your account
Improve our website and understand which pages are most useful to visitors (via anonymised analytics)

We will not use your information for unsolicited marketing without your explicit consent.

4. Third-Party Services

We use the following third-party services that may process your data:

Web3Forms — Processes contact form submissions. Your form data is transmitted to Web3Forms and forwarded to our email. See Web3Forms Privacy Policy at web3forms.com.
Google Analytics 4 — Anonymised website usage tracking. No personally identifiable information is shared with Google Analytics. See Google's Privacy Policy at policies.google.com/privacy.
Microsoft Clarity — Records how visitors use our website (clicks, scrolling, page navigation) through session replays and heatmaps so we can improve usability. Sensitive content is masked by default. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay; website usage data is captured using first and third-party cookies and other tracking technologies, and is shared with Microsoft for analytics and advertising purposes. See the Microsoft Privacy Statement at privacy.microsoft.com/privacystatement.

5. Data Storage and Security

Personal information you provide through our forms is transmitted securely via HTTPS and stored in our email and CRM systems. We implement industry-standard security measures including:

SSL/TLS encryption for all data transmitted to and from this website
Access controls limiting who can view your personal information within our organization
Regular review of our data handling practices

We retain your contact information for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case of follow-up queries or service contracts. You may request deletion of your data at any time.

6. Cookies

Our website uses cookies for the following purposes:

Google Analytics 4: Analytics cookies to understand site usage. These are anonymised and do not personally identify you.
Microsoft Clarity: First- and third-party cookies (such as _clck, _clsk, CLID and MUID) to recognise returning visitors and connect page views into a session.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Your Rights

Under applicable privacy laws, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Opt out of any marketing communications from us

To exercise any of these rights, contact us at [email protected] or call Call Us.

8. Children's Privacy

Our services are directed at business professionals and organizations. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal information to us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact:

OMNET IT Solutions
408, Mansarovar Building, 90 Nehru Place, New Delhi – 110019, India
99, Gyan Khand II, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India
Email: [email protected]
Phone: Call Us