End-to-end IT for a 75-user shop floor
A growing component manufacturer in Noida was running on three ageing servers, a flat unmanaged network and no formal helpdesk — every IT issue went straight to the operations head's WhatsApp. Production downtime from network drops was costing roughly 4–5 hours per week.
- New Dell PowerEdge server with virtualised file, print and ERP roles
- Managed Cisco/Meraki network across the office and the shop floor with dual-WAN failover
- FortiGate firewall with site VPN for the warehouse extension
- 24×7 monitored helpdesk with ticketing and a 20-minute remote SLA
- Unplanned IT downtime reduced from ~18 hours/month to under 2 hours/month
- Average ticket resolution time of 38 minutes across 14 months of operation
"Our shop floor finally feels like it is being run by a 2025 company instead of a 2010 one."