Complete IT for a 75-user shop floor
A growing parts maker in Noida had three old servers, a basic unmanaged network and no helpdesk. Every IT problem went to the operations head's WhatsApp. Network drops stopped production for roughly 4–5 hours per week.
- New Dell PowerEdge server running file sharing, printing and ERP as virtual machines
- Managed Cisco/Meraki network for office and shop floor, with automatic backup internet
- FortiGate firewall with a secure VPN link to the new warehouse
- 24/7 helpdesk with ticket tracking and a 20-minute remote response promise (SLA)
- Unplanned IT downtime reduced from ~18 hours/month to under 2 hours/month
- Average ticket resolution time of 38 minutes across 14 months of operation
"Our shop floor finally feels like it is being run by a 2025 company instead of a 2010 one."