Fully Managed IT
Complete IT outsourcing with end-to-end ownership. We run strategy, operations, security and vendor management.
Best for: SMBs & mid-market who want IT off their plate.
CERT-In Empanelled · Serving Delhi NCR since 2016
Delhi NCR's trusted partner for secure, well-managed IT operations
OMNET IT Solutions is a CERT-In empanelled managed IT services and cybersecurity provider headquartered at Nehru Place, New Delhi. We help 500+ businesses across Delhi, Noida, Gurugram, Ghaziabad and Faridabad simplify, secure, and run their IT with SLA-backed 24×7 support.
500+
Businesses served
Since 2016
Nehru Place HQ
24×7
Helpdesk & monitoring
4.9 / 5
Client rating (147 reviews)
CERT-In Empanelled
SLA in writing
L1 · L2 · L3 engineers
Microsoft 365 Partner
Google Workspace Partner
ISO 27001 aligned
Our Story
Built for Delhi NCR businesses that need IT to just work
OMNET IT Solutions was founded in 2016 out of a simple observation: SMBs and mid-market businesses across Delhi NCR were stuck choosing between expensive enterprise MSPs built for 1,000-seat companies and freelance break-fix technicians with no SLAs, no documentation, and no accountability. Neither fit.
We set out to build a CERT-In empanelled IT partner that delivers in writing — with defined SLAs, escalation matrices, structured L1/L2/L3 support, and transparent pricing — but stays approachable, responsive, and sized for growing businesses. Today we run IT for 500+ organisations across Nehru Place, Connaught Place, Aerocity, Noida, Greater Noida, Gurugram, Ghaziabad and Faridabad.
From our office at 60 Nehru Place — India's largest IT hub — we combine same-day onsite reach across the NCR with remote engineering depth, authorised reseller channels for Dell, HP, Lenovo, Apple, Microsoft and Google, and a hands-on leadership team that stays close to every engagement.
We don't chase growth. We chase retention. Most of our clients have been with us for 3+ years — because IT, done well, should feel boring.
500+
Businesses Served
9+
Years in Delhi NCR
20 min
Remote Response SLA
4 hr
Onsite SLA (NCR-wide)
6
Cities Covered
4.9 / 5
Average Client Rating
What We Do
Our services, in the order most clients engage us
End-to-end IT under one accountable provider. Listed in priority of demand — Managed IT and AMC-backed Support are our flagship offerings, with cybersecurity, cloud and networking as the next most requested practices.
1
Managed IT Services Flagship
Fully outsourced IT operations with end-to-end ownership — strategy, helpdesk, security, vendor management, patching, reporting. We run your IT so you can run your business.
Fully ManagedFixed AMCFixed-Term ContractOn-Demand
2
IT Support & AMC Core
SLA-driven 24×7 helpdesk backed by certified L1/L2/L3 engineers. Fixed Cost AMC, Prepaid packs, and Casual pay-per-ticket — whichever suits your consumption pattern.
24×7 Helpdesk20-min Remote SLA4-hr Onsite SLAL1 · L2 · L3
3
Cybersecurity & Managed Security
Endpoint, server, cloud and identity security — XDR/EDR deployment, MFA, SSO, conditional access, vulnerability assessment, email filtering and incident response. CERT-In standards throughout.
XDR / EDRMFA & SSOZero TrustRisk Assessment
4
Cloud Services & Productivity
Microsoft 365, Google Workspace, Azure, AWS and GCP — licensing, migration, configuration, backup and ongoing administration. Email, Teams, SharePoint, Drive — secured and governed.
Microsoft 365Google WorkspaceAzureAWSBackup & DR
5
Network Infrastructure & Wi-Fi
Structured cabling, Wi-Fi 6 deployment, VLAN design, firewall configuration and managed network services. Cisco Meraki, Aruba, Ubiquiti, Ruckus — sized and installed for your office.
Wi-Fi 6Cat6 / Cat6A CablingFirewallVLAN / SD-WAN
6
Hardware Sales, Repair & AMC
Authorised reseller for Dell, HP, Lenovo, Apple, Microsoft and Google — laptops, desktops, MacBooks, servers, printers. With GST invoicing, AppleCare+, rack / tower servers and onsite repair.
Dell & HP & LenovoApple / MacBookServersOnsite Repair
7
Professional Services & DevOps
Project-based consulting — office IT setup, cloud migration, identity platform rollout (Entra ID, Intune, JumpCloud), DevOps pipelines, data centre colocation and server room build-outs.
Office IT SetupMigrationIdentity RolloutDevOps
Why OMNET
What makes working with us different
Predictable, accountable IT — built on process, not personalities. These are the commitments that underpin every engagement.
SLA in writing
Every contract ships with defined response & resolution times per priority class — P1 through P4, with escalation paths and exclusions spelled out. No ambiguity.
Full L1 / L2 / L3 coverage
Every account gets tiered engineers — not a single generalist. Complex incidents escalate to senior engineers without new vendor searches.
20-min remote, 4-hr onsite
Our standard SLA. Remote resolution within 20 minutes for most P1s. Onsite engineer at your door within 4 hours anywhere in Delhi NCR.
CERT-In empanelled
One of a small group of IT providers formally empanelled by CERT-In (MeitY, Govt. of India) — required for regulated-sector client work.
Local & on-ground
Nehru Place HQ means same-day reach to Delhi, Noida, Gurugram, Ghaziabad and Faridabad. Not a call-centre flip; real engineers at your site.
Transparent pricing
Itemised proposals within 24 hours of a discovery call. No "unlimited support" traps; every inclusion and exclusion is listed.
Monthly reporting
Ticket volumes, SLA performance, asset changes, security posture and license utilisation — delivered monthly and reviewed quarterly.
Vendor management
We talk to your ISP, telco, software vendors and OEMs. You get one point of accountability — not a vendor-chasing exercise.
Engagement Models
Four ways to work with OMNET
Pick the model that matches how you want to consume IT — from fully outsourced to pay-as-you-go. We'll help you right-size it during the discovery call.
Fixed-Cost AMC
Defined scope with flat annual pricing. Clear inclusions, no surprise bills — great for budget-driven planning.
Best for: Established offices with steady IT needs.
Fixed-Term Contract
Dedicated IT support for a defined duration — ideal for transformations, migrations or interim coverage.
Best for: Time-bound initiatives & transitions.
On-Demand Support
Flexible, ticket-based support with no long-term commitment. Pay only for the help you actually use.
Best for: Startups & freelancers.
Credentials & Partnerships
Certified, empanelled, authorised
Formal credentials that matter for client due diligence, regulated-sector audits, and large enterprise onboarding.
CERT-In Empanelled
MeitY, Govt. of India
ISO 27001 Aligned
Information security practices
Microsoft 365 Partner
Licensing & deployment
Google Workspace Partner
Licensing & migration
Apple Business Reseller
MacBook / iPad / ABM
Dell / HP / Lenovo
Authorised hardware reseller
Sophos & CrowdStrike
XDR & endpoint security
JumpCloud Partner
Identity & device management
Coverage
On-ground across Delhi NCR
Same-day onsite reach from our Nehru Place HQ. Dedicated engineers for each coverage zone — not a generic dispatch pool.
New Delhi
Nehru Place, Connaught Place, Aerocity, Dwarka, South Delhi
Noida
Sector 62, Sector 63, Noida Expressway, Film City
Greater Noida
Greater Noida & Greater Noida West (Knowledge Park, Alpha, Beta)
Gurugram
Cyber City, Udyog Vihar, Sohna Road, Golf Course Road
Ghaziabad
Indirapuram, Vaishali, Kaushambi, Sahibabad
Faridabad
Sector 16, Sector 37, NIT, Industrial Town
Leadership
Led by hands-on operators, not layered management
Dauly Kumari
Founder & CEO
Dauly founded OMNET in 2016 with a focus on bringing structured, SLA-driven IT services to Delhi NCR's SMB and mid-market segments. She stays close to every major account personally — from the first discovery call through to quarterly business reviews — and chairs the leadership cadence that reviews SLA performance, security posture and client retention each month.
Let's talk — free IT assessment in 60 minutes
Whether you need a full managed IT partner, a fixed-cost AMC, cybersecurity hardening, or just an honest second opinion — we'll give you a costed proposal within 24 hours of our call.
Visit Our Office
OMNET IT Solutions
405B, Skylark Building
60 Nehru Place
New Delhi – 110019
India
405B, Skylark Building
60 Nehru Place
New Delhi – 110019
India
Office Hours
Monday – Saturday9:00 AM – 7:00 PM
Sunday10:00 AM – 5:00 PM
Emergency Support24 × 7