Fully Managed
For 40+ seat offices & regulated industries
We run all of your IT: planning, daily support, security, cloud and vendors. Custom SLA. A dedicated team of engineers.
Discuss scope
CERT-In Empanelled MSP · India
Managed IT Services in Delhi NCR — Your Complete IT Department
Stop juggling admins, repair technicians and consultants. OMNET runs all your IT — helpdesk, security, cloud, vendors, planning — for one monthly fee, under a written SLA (our promise on response time).
CERT-In Empanelled
20-min Remote SLA
L1 · L2 · L3 In-House
Monthly Reporting
Quarterly Business Review
What Managed IT Is
What "Managed IT Services" means
With managed IT, one provider takes charge of your IT: daily support, security and planning. It goes further than break-fix (pay per issue) or AMC (pay for a fixed scope). It can replace your in-house IT team or support it. For businesses in Noida, see managed IT services in Noida.
You get: round-the-clock monitoring, a 24/7 helpdesk, a written SLA, security, cloud management, vendor handling, monthly reports and a clear escalation path. One partner is responsible for all of it.
You stop: paying for emergency fixes, chasing vendors, worrying when your IT person quits, and trying to keep up with every new technology.
The Problem
Why small and mid-sized businesses outsource IT
In-house IT is expensive and fragile
A full-time IT manager is a big fixed cost every year. When they leave, their knowledge leaves too. Gaps during leave or hand-over put your business at risk.
Break-fix is unpredictable
Paying per incident means you pay most when things are worst. You can't budget or plan for it. And nobody is pushed to stop the same problem coming back.
Cybersecurity needs specialists
Modern security needs XDR (tools that detect and stop attacks across devices), login and access control, and incident response. A one-person IT team can't cover all of that.
Managed IT solves all three. One monthly fee. One responsible partner. Specialists you couldn't hire yourself.
What's Included
What OMNET Managed IT covers
24/7 SLA-driven helpdesk
Phone, email or ticket — handled by our own L1/L2/L3 engineers (basic to expert). Written response and fix times for each priority.
Monitoring & alerts
We watch your computers, servers, network and cloud all the time. We fix problems before they hit you.
Patch & vulnerability management
Monthly updates for Windows and other software. Scans for security gaps. Every gap is tracked until it is fixed.
Asset & license management
One clear list of every laptop, server and licence. Renewal alerts 60 days ahead, so nothing expires by surprise.
Identity & access management
Microsoft Entra ID, Intune, JumpCloud. New staff get access on day one; leavers lose it at once. MFA (a second login check) and SSO (one login for all apps).
Cybersecurity baseline
EDR/XDR anti-attack tools, set up and watched. Email filtering. Tighter security settings. Fake phishing tests for staff. Incident response to CERT-In standards.
Backup & disaster recovery
Backup for laptops, servers and Microsoft 365/Google Workspace. RPO/RTO (how much data you could lose / how fast you are back up) set for each system. Restore tests every quarter.
Vendor management
We deal with your internet provider, telecom, software vendors and hardware makers. You call one number instead of chasing vendors.
Reporting & governance
A monthly service report in your client portal. A review every quarter with a 6-month plan ahead.
Engagement Options
Two ways to work with OMNET
Co-Managed
For 100+ seat businesses with in-house IT
Your IT staff stay the first point of contact. We add expert back-up, specialists (security, cloud, networking), after-hours cover and extra hands for projects.
Explore co-managed
Onboarding
Switching to OMNET — planned, safe and reversible
Changing IT providers can feel risky. We plan the switch so your daily work is not disrupted.
1
Week 1
Discovery & scope
A 60-minute audit, a list of your devices and a security check. You get a priced proposal within 24 hours.
2
Week 2
Tooling rollout
We install our monitoring software. Your helpdesk portal goes live. We start documenting your setup.
3
Week 3
Parallel run
Your old team and OMNET work side by side. Tickets are reviewed. Nothing is left uncovered.
4
Week 4
Full ownership
OMNET takes over. Monthly reports begin.
Urgent take-overs: we can do it in 3-5 days using our emergency switch-over plan.
Pricing
How managed IT pricing works at OMNET
You pay per user per month. The price depends on the number of users and devices, your SLA level, security needs and cloud work. Call us for a free, no-obligation quote.
| Team Size | Scope |
|---|---|
| 30-user office | AMC-style Managed IT |
| 50-user office | Full Managed IT |
| 100-user office | Full Managed IT + Managed Security |
| 200+ seats | Enterprise scope, custom SLA |
Server, cloud and software licences billed at actual cost. Monthly GST invoice. Every contract has a written scope, a written SLA, a clear list of what is and isn't covered, a named account manager and an exit clause.
Growing
Client Base
98%+
Median SLA Attainment
CERT-In
Client Rating · Empanelled
3+ yr
Average Tenure
"We moved to OMNET's Fully Managed plan 2.5 years ago. Our IT helpdesk tickets are now SLA-compliant 98% of the time — against 60-70% with our previous setup. Most importantly, we haven't had an IT-caused business interruption in 18 months."
FAQ
Common questions about Managed IT
What's the difference between Managed IT and AMC?
AMC (annual maintenance contract) is fixed-scope support. You choose the devices, hours and inclusions, and pay a flat fee. Managed IT covers AMC plus security, cloud, vendors and planning. AMC keeps things running. Managed IT runs your whole IT.
Do I have to give up my existing IT person?
No. With Co-Managed IT, your IT person stays the first point of contact. OMNET adds expert back-up, specialists, after-hours cover and project help. Most mid-sized clients use this model.
What's the minimum contract?
12 months is standard. In the first 90 days, either side can exit without penalty if it isn't working.
Will our data stay in India?
Yes. Our management tools run on Indian cloud data centres (Azure India Central, AWS Mumbai). Monitoring and ticket data stay in India. We comply with the DPDP Act 2023.
How do I know you're meeting the SLA?
Every month you get a report: ticket counts, SLA results by priority, incident summaries and planned improvements. You can see it 24/7 in your client portal. You check our work, not the other way round.
Ready to hand over IT?
Book a free 60-minute Managed IT call. Get a written scope and priced proposal within 24 hours, whether or not you sign.
Where we provide this service
Onsite across Delhi NCR, with a 24/7 remote helpdesk for every client. Choose your area: