Fully Managed
For 40+ seat offices & regulated industries
Full outsourcing of the IT function. We run strategy, operations, security, cloud, and vendor management. Custom SLA. Dedicated engineering team.
Discuss scope
CERT-In Empanelled MSP · Delhi NCR
Managed IT Services — Your Outsourced IT Department, Run Like One
Stop stitching together in-house admins, break-fix technicians, and ad-hoc consultants. OMNET runs your entire IT function under a written SLA — helpdesk, security, cloud, vendor management, strategy — for one predictable monthly fee.
CERT-In Empanelled
20-min Remote SLA
L1 · L2 · L3 In-House
Monthly Reporting
Quarterly Business Review
What Managed IT Is
What "Managed IT Services" actually means
Managed IT is the outsourcing of your IT function to a single provider who takes ownership of operations, security, and strategy. It sits above break-fix (pay per issue), above AMC (pay for scope), and replaces — or augments — an in-house IT team.
You get: continuous monitoring, a 24×7 helpdesk, a written SLA, security management, cloud administration, vendor management, monthly reporting, and a defined escalation path — all from one accountable partner.
You stop: paying for emergency fixes, chasing vendors, worrying about attrition in a small in-house team, and trying to stay current on every technology.
The Problem
Why SMBs and mid-market businesses outsource IT
In-house IT is expensive and fragile
A single IT manager costs ₹10-15 lakh/year fully loaded — and when they leave, institutional knowledge walks out the door. Coverage gaps during leave or transition are a serious business risk.
Break-fix is unpredictable
Paying per incident means paying most when things are worst. You can't budget for it, you can't plan around it, and you have no leverage on repeat issues.
Cybersecurity is beyond a generalist
Modern security requires XDR, identity management, conditional access, incident response — specialisations a one-person IT team can't credibly cover.
Managed IT solves all three. One monthly fee. One accountable partner. Specialists you couldn't hire.
What's Included
What OMNET Managed IT actually covers
24×7 SLA-driven helpdesk
Phone, email, ticket — all routed to in-house L1/L2/L3 engineers. Written response and resolution times per priority class.
Proactive monitoring & alerts
Endpoints, servers, networks, cloud — monitored continuously. We catch issues before your users do.
Patch & vulnerability management
Monthly OS and third-party patching. Vulnerability scans. Remediation tracked to closure.
Asset & licence management
Single source of truth for every laptop, server, and licence. Renewal alerts 60 days out. No surprise lapses.
Identity & access management
Microsoft Entra ID, Intune, JumpCloud. Provisioning on day one. Offboarding on day zero. Conditional access, MFA, SSO.
Cybersecurity baseline
EDR/XDR deployment & monitoring. Email filtering. Security hardening. Phishing simulations. CERT-In-standard incident response.
Backup & disaster recovery
Endpoint, server, and M365/Workspace backup. RPO/RTO defined per workload. Quarterly restore tests.
Vendor management
We talk to your ISP, telco, software vendors, and OEMs. One point of accountability — not a vendor-chasing exercise.
Reporting & governance
Monthly service report through your client portal. Quarterly business review with a 6-month forward roadmap.
Engagement Options
Two ways to engage OMNET Managed IT
Co-Managed
For 100+ seat businesses with in-house IT
Your in-house IT stays front-line. We provide L2/L3 escalation, specialist depth (security, cloud, networking), after-hours cover, and project capacity.
Explore co-managed
Onboarding
The transition — documented, parallel-run, reversible
Switching MSPs worries buyers. Our onboarding is designed so your operations never notice.
1
Week 1
Discovery & scope
60-minute audit, asset inventory, security posture baseline, costed proposal within 24 hours.
2
Week 2
Tooling rollout
RMM agents deployed. Helpdesk portal live. Documentation initiated.
3
Week 3
Parallel run
Both teams operate in parallel. Tickets tagged for review. No single point of failure.
4
Week 4
Full ownership
OMNET takes over. Monthly reporting cadence begins.
Urgent take-overs: can compress to 3-5 days. Covered in our emergency transition playbook.
Pricing
How managed IT pricing works at OMNET
Priced per user per month, adjusted for scope — devices, SLA tier, security inclusions, cloud-admin depth.
| Team Size | Scope | Typical Monthly (INR) |
|---|---|---|
| 30-user office | AMC-style Managed IT | ₹35,000 - ₹60,000 |
| 50-user office | Full Managed IT | ₹80,000 - ₹1,40,000 |
| 100-user office | Full Managed IT + Managed Security | ₹1,75,000 - ₹3,00,000 |
| 200+ seats | Enterprise scope, custom SLA | Custom proposal |
Server, cloud, and third-party licences billed at actual. GST-invoiced monthly. Every engagement includes: written SOW, written SLA, itemised inclusions/exclusions, named account manager, exit clause with reasonable notice.
500+
Active Clients
98%+
Median SLA Attainment
4.9/5
Client Rating · 147 Reviews
3+ yr
Average Tenure
"We moved to OMNET's Fully Managed plan 2.5 years ago. Our IT helpdesk tickets are now SLA-compliant 98% of the time — against 60-70% with our previous setup. Most importantly, we haven't had an IT-caused business interruption in 18 months."
FAQ
Common questions about Managed IT
What's the difference between Managed IT and AMC?
AMC is a fixed-scope support contract — you define the devices, the hours, the inclusions, pay a flat fee. Managed IT is broader: it includes AMC plus strategic ownership of cybersecurity, cloud, vendor management, and roadmap. AMC keeps the lights on. Managed IT runs the IT function.
Do I have to give up my existing IT person?
No. Co-Managed IT keeps your in-house IT as front-line while OMNET provides L2/L3 escalation, specialist depth, after-hours cover, and project capacity. Most mid-market clients run this model.
What's the minimum contract?
12 months is standard. The first 90 days include a mutual opt-out clause — either side can exit without penalty if the fit isn't right.
Will our data stay in India?
Yes. All management tooling hosted on Indian cloud regions (Azure India Central, AWS Mumbai). Monitoring metadata and ticket data stay onshore. Compliant with DPDP Act 2023.
How do I know you're actually meeting the SLA?
Every month you receive a service report showing ticket counts, SLA attainment by priority class, incident summaries, and improvement actions. Accessible 24×7 through your client portal. You audit us — not the other way round.
Ready to hand over IT?
Book a free 60-minute Managed IT discovery. Walk away with a written scope and costed proposal within 24 hours — whether or not you sign.