Fixed-Cost AMC
20-100 seat offices
One fixed monthly fee. Unlimited helpdesk tickets. A set number of onsite visits. 24/7 monitoring. Monthly reports. A dedicated account manager.
Learn more
24/7 IT Support · India
IT Support & AMC in Noida, Delhi & Gurugram — 20-Min Response, 4-Hr Onsite
IT support backed by an SLA (our written promise on response time). Our own L1/L2/L3 engineers (first-line, senior and expert levels) handle your issues. Choose a fixed-cost AMC (annual maintenance contract), prepaid packs or pay-per-ticket. You get a written scope, monthly reports and no "unlimited" traps.
20-min Remote SLA
4-hr Onsite NCR-wide
L1 · L2 · L3 In-House
CERT-In Empanelled
Monthly Reports
Who This Is For
Plans that match how Indian businesses really use IT support
Growing offices (20-100 seats)
You need a helpdesk, but not full managed IT. A fixed AMC keeps costs predictable without a full outsourcing contract. In Noida, see our IT support in Noida and computer AMC plans.
Mid-market (100-500 seats)
You have in-house IT but need fast senior back-up. With a co-managed AMC, your team handles day-to-day issues and we take the harder ones.
Startups & freelancers
Pay-as-you-go support with no contract. Buy prepaid hours or pay per ticket. You get a GST invoice for each job.
Multi-location businesses
Every location gets the same SLA, the same engineers and the same reports.
What's Covered
What our IT support covers
End-user support
Laptop and desktop problems. Microsoft 365 and Google Workspace issues. Printers, email, VPN (secure remote access), phones and other devices.
Server & infrastructure
Windows Server, Linux, VMware/Hyper-V. Restoring backups. Managing Active Directory and Group Policy (your staff logins and PC rules). Shared folders.
Network & connectivity
Router, switch and firewall setup. Wi-Fi problems. VPN setup. We chase your internet provider when the connection fails.
Security incidents
Virus and malware removal. Locked or hacked accounts. Phishing (fake email) attacks. Checking suspicious activity.
Application support
Microsoft 365 / Google Workspace admin. Tally ERP. The business software your team uses every day.
Backup & data
We check your backups work, test restores, and recover data from failed drives or accidental deletion.
Our SLA
What "SLA-driven" means at OMNET
Every plan comes with a written SLA — not a marketing slogan. We measure it and report it monthly. If we miss it, you get a credit on your next invoice.
| Priority | Definition | Response | Resolution |
|---|---|---|---|
| P1 — Critical | System down, work stopped | 20 min remote / 4 hr onsite | 4 hours |
| P2 — High | A major function is not working | 2 hours | 1 business day |
| P3 — Medium | Partly affected, work can continue | 4 hours | 2 business days |
| P4 — Low | Minor, not urgent | 1 business day | 5 business days |
Pricing Models
Four ways to pay for IT support
Prepaid Support Packs
Variable workload
Buy a block of hours or tickets upfront and use them across the year. No monthly commitment.
Learn moreCasual (Pay-Per-Ticket)
Freelancers, startups
No contract. A GST invoice for each job. Remote or onsite. Same-day or next-day response.
Learn moreAnnual Contracts (FTC)
Transformations
A fixed-term contract (FTC): dedicated support for a set period of 3 to 12 months. Ideal for system moves or temporary cover.
Discuss FTC
Onboarding
How we get you started
1
Day 0
Free assessment
A 60-minute review of your IT. You get a priced AMC proposal.
2
Day 1-3
Paperwork
You get a written scope of work, SLA and price list.
3
Week 1
Go-live setup
You sign off. We install our tools and agree who to call for what.
4
Week 2
Helpdesk live
Your staff are told how to reach us, and the first tickets come in.
5
Month 1
First report
You get your first monthly service report.
Growing
AMC Client Base
98%+
Typical SLA Met
6
NCR Cities Covered
"With our previous vendor, tickets would sit for a day before someone looked at them. With OMNET, P1s get answered in 10-15 minutes. It's changed how we operate."
FAQ
Common questions about IT Support
How fast do you respond to a P1 ticket?
20 minutes remote, 4 hours onsite — written into every AMC and Managed IT contract. P1 means work has stopped: a server is down, email is out, ransomware is found, or a key person (e.g., CEO) cannot work.
What happens if you miss an SLA?
You get a credit on your next invoice. The details are in the SLA section of every contract.
Can we call directly or do we have to raise tickets?
Both. Phone, email and the ticket portal all reach the same L1/L2/L3 team. You can phone in critical issues.
Do you support after-hours and weekends?
Yes — a 24/7 helpdesk is included in AMC and Managed IT. P1/P2 issues are covered 24/7. Non-urgent requests wait until business hours.
What's the minimum contract for an AMC?
12 months as standard. New clients can start with a 6-month trial contract.
Need reliable IT support across India?
Get a free IT assessment and a priced AMC proposal within 24 hours of our call.
Where we provide this service
Onsite across Delhi NCR, with a 24/7 remote helpdesk for every client. Choose your area: