Fixed-Cost AMC
20-100 seat offices
One fixed monthly fee. Unlimited helpdesk tickets. Defined onsite visits. 24×7 monitoring. Monthly reporting. Dedicated account manager.
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24×7 IT Support · Delhi NCR
IT Support Services & AMC — Answered in 20 Minutes, Onsite in 4 Hours
SLA-driven IT support for Delhi NCR businesses. L1/L2/L3 engineers in-house. Fixed-cost AMC, prepaid packs, or pay-per-ticket. Written scope, monthly reports, no "unlimited" traps.
20-min Remote SLA
4-hr Onsite NCR-wide
L1 · L2 · L3 In-House
CERT-In Empanelled
Monthly Reports
Who This Is For
Built for how Delhi NCR businesses actually consume IT support
Growing offices (20-100 seats)
Businesses that need a helpdesk but not full managed IT. Fixed AMC gives predictable spend without the overhead of a full outsourcing contract.
Mid-market (100-500 seats)
Businesses that want responsive L2/L3 depth alongside in-house IT. Co-managed AMC keeps your team front-line while we handle escalation.
Startups & freelancers
Pay-as-you-go support without a contract. Prepaid hour-packs or per-ticket casual support. GST invoice per job.
Multi-location businesses
Consistent SLA across Delhi, Noida, Gurugram, Ghaziabad, Faridabad, Greater Noida. Same SLA, same engineers, same reporting.
What's Covered
What our IT support actually covers
End-user support
Laptop/desktop troubleshooting. Microsoft 365 and Google Workspace issues. Printer, peripheral, email, VPN, mobile device issues.
Server & infrastructure
Windows Server, Linux, VMware/Hyper-V. Backup restores. Active Directory admin. Group Policy. File-share management.
Network & connectivity
Router, switch, firewall config. Wi-Fi troubleshooting. VPN setup. ISP escalation for connectivity issues.
Security incidents
Malware removal. Account lockouts & recovery. Phishing response. Suspicious-activity investigation.
Application support
Microsoft 365 / Google Workspace admin. Tally ERP. Line-of-business applications.
Backup & data
Backup verification. Restore tests. Data recovery from failed drives or accidental deletion.
Our SLA
What "SLA-driven" means at OMNET
Every IT support plan ships with a written SLA — not a marketing slogan. Attainment measured and reported monthly. Miss an SLA? Service credit on the next invoice.
| Priority | Definition | Response | Resolution |
|---|---|---|---|
| P1 — Critical | System down, business impact | 20 min remote / 4 hr onsite | 4 hours |
| P2 — High | Major feature impacted | 2 hours | 1 business day |
| P3 — Medium | Partial impact, workaround possible | 4 hours | 2 business days |
| P4 — Low | Cosmetic, non-urgent | 1 business day | 5 business days |
Pricing Models
Four ways to pay for IT support
Prepaid Support Packs
Variable workload
Buy a block of hours or tickets upfront — use them across the year. No monthly commitment.
Learn moreCasual (Pay-Per-Ticket)
Freelancers, startups
No contract. GST invoice per job. Remote or onsite. Same or next-day response.
Learn moreAnnual Contracts (FTC)
Transformations
Dedicated support for a fixed project period — 3 to 12 months. Ideal for migrations or interim cover.
Discuss FTC
Onboarding
The onboarding timeline
1
Day 0
Free assessment
60-minute audit. Costed AMC proposal issued.
2
Day 1-3
Paperwork
Written SOW + SLA + pricing schedule delivered.
3
Week 1
Go-live setup
Sign-off. Tooling rollout. Escalation matrix defined.
4
Week 2
Helpdesk live
First tickets flow through. End-user announcements.
5
Month 1
First report
Monthly service report delivered.
500+
Active AMC Clients
98%+
Median SLA Attainment
4.9/5
Google Rating (147 reviews)
6
NCR Cities Covered
"With our previous vendor, tickets would sit for a day before someone looked at them. With OMNET, P1s get answered in 10-15 minutes. It's changed how we operate."
FAQ
Common questions about IT Support
How fast do you respond to a P1 ticket?
20 minutes remote, 4 hours onsite — written into every AMC and Managed IT contract. P1 means business impact: a server down, email outage, ransomware detection, or a critical user (e.g., CEO) blocked from work.
What happens if you miss an SLA?
Service credit on the next invoice. Details in the SLA annex of every contract.
Can we call directly or do we have to raise tickets?
Both. Phone, email, and ticket portal all route to the same L1/L2/L3 team. Critical issues can be phoned in.
Do you support after-hours and weekends?
Yes — 24×7 helpdesk is included in AMC and Managed IT. P1/P2 incidents covered round the clock. Non-critical requests queue till business hours.
What's the minimum contract for an AMC?
12 months standard. 6-month trial contracts available for new clients.
Need reliable IT support in Delhi NCR?
Get a free IT assessment + costed AMC proposal within 24 hours of our call.