Fixed-Cost AMC
20-100 seat offices
One fixed monthly fee. Unlimited helpdesk tickets. Defined onsite visits. 24×7 monitoring. Monthly reporting. Dedicated account manager.
Learn more
CERT-In Empanelled · Delhi NCR · Since 2016
Managed IT Services & 24×7 Support for Delhi NCR Businesses
OMNET IT Solutions is the CERT-In empanelled managed IT partner for 500+ businesses across Delhi, Noida, Gurugram, Ghaziabad and Faridabad. 24×7 helpdesk. 20-minute remote response. 4-hour onsite anywhere in NCR.
Free 60-minute discovery · Costed proposal in 24 hours · No obligation
CERT-In Empanelled
4.9/5 · 147 Reviews
500+ Businesses
24×7 Support
IT Support & AMC
24×7 helpdesk · 20-min SLA · 4-hr onsite NCR
ExploreCybersecurity
CERT-In empanelled · XDR · MFA · VAPT
ExploreManaged IT
Full outsourcing · SLA · monthly reports
ExploreCloud Services
Microsoft 365 · Google Workspace · Azure · AWS
ExploreNetworking
Wi-Fi 6 · Cat6 cabling · Firewall · VLAN
ExploreGet a Quote
Free assessment · costed proposal in 24 hrs
Contact us CERT-In Empanelled (MeitY)
ISO 27001 Aligned
Microsoft 365 Partner
Google Workspace Partner
Apple Business Reseller
JumpCloud · CrowdStrike · Sophos
Dell · HP · Lenovo Authorised
Authorised Partners & Resellers
Trusted Technology from Brands That Lead the Industry
We partner exclusively with global leaders — so your business gets enterprise-grade tools, not generic software.
20+ Certified Brand Partnerships
Authorised Reseller & Support Partner
Expert-led Deployment & Support
Security
ERP & GST
Cloud & Office
Workspace
MacBook
Laptops & Servers
PCs & Print
ThinkPad
Directory
EDR
Endpoint
Firewall
Network Security
Networking
NGFW
Zero Trust
Creative
Design
Security
ERP & GST
Cloud & Office
Workspace
MacBook
Laptops & Servers
PCs & Print
ThinkPad
Directory
EDR
Endpoint
Firewall
Network Security
Networking
NGFW
Zero Trust
Creative
Design
What We Do
One accountable partner for every layer of your IT stack
From your helpdesk to your firewall to your MacBook fleet — we run it under a single SLA and a single invoice. Services are listed in the order most clients engage us.
1
Managed IT Services Flagship
Outsource your entire IT operation. We run strategy, helpdesk, security, and vendor management — you run your business.
24×7 HelpdeskL1·L2·L3Monthly ReportsVendor Management
2
IT Support & AMC Core
Fixed-cost AMC, prepaid packs, or pay-per-ticket casual support — match the model to how you consume IT.
20-min Remote SLA4-hr Onsite SLAUnlimited TicketsGST Invoiced
3
Cybersecurity & Managed Security
CERT-In-standard cybersecurity embedded into every engagement — endpoint, email, identity, cloud, and network.
XDR / EDRMFA & SSOVAPTIncident Response
4
Cloud Services & Productivity
Microsoft 365, Google Workspace, Azure, AWS — licensing, migration, administration, and backup under one partner.
Microsoft 365Google WorkspaceAzureAWS
5
Network Infrastructure & Wi-Fi
Office networks that just work — designed, cabled, deployed, and managed by certified engineers.
Wi-Fi 6Cat6 / FibreFirewallVLAN / SD-WAN
6
IT Hardware, Procurement & Repair
Authorised reseller for Dell, HP, Lenovo, Apple, Microsoft and Google — delivered, configured, and supported.
Dell · HP · LenovoApple · MacBookServersOnsite Warranty
How To Engage
Four ways to work with OMNET — pick the model that matches your scale
Every business consumes IT differently. Pick the model and we'll size it for you during the free assessment.
Prepaid Support Packs
Variable workload
Buy a block of hours or tickets upfront — use them across the year. No monthly commitment. GST invoiced.
Learn moreCasual (Pay-Per-Ticket)
Freelancers, startups
No contract. GST invoice per job. Remote or onsite. Same or next-day response.
Learn moreFully Managed IT
100+ seat organisations
End-to-end ownership — strategy, operations, security, cloud, vendor management. vCIO advisory. Custom SLA. Dedicated team.
Book Discovery Call
How We Work
From discovery call to quarterly review — a process, not a mystery
Switching IT partners is risky. Our onboarding is documented, parallel-run, and reversible. You're never locked in without a written SLA.
1
Week 1
Discover
Free 60-minute assessment. We audit your environment — assets, security posture, licence utilisation — and issue a written scope and costed proposal within 24 hours.
2
Weeks 2-3
Deploy
Tooling rollout & documentation. We deploy RMM, helpdesk portal, monitoring, and security baseline in parallel with your existing IT. Zero downtime.
3
Week 4+
Operate
SLA-driven operations. 24×7 helpdesk live. Tickets resolved within written SLA. Monthly reports. Dedicated L1/L2/L3 engineers assigned.
4
Quarterly
Optimise
QBR every 90 days: trends, incidents, capacity, licence optimisation, forward roadmap. Your CFO sees how IT spend maps to outcomes.
98%+
SLA Attainment
Median ticket SLA compliance on our managed plans — measured and reported monthly.
20-35%
Cost Reduction
Typical IT cost reduction vs in-house admin + break-fix + ad-hoc consultant.
< 4 hr
NCR Onsite Response
Delhi, Noida, Gurugram, Ghaziabad, Faridabad — same-day, engineer-on-site coverage.
3+ yr
Average Client Tenure
Most clients renew year on year. We chase retention, not acquisition.
Why Businesses Choose OMNET
Credentials that pass your client's due diligence
Selling to regulated customers or responding to an RFP? Here's what you can say in the vendor security questionnaire.
CERT-In Empanelled
Formally empanelled by CERT-In (MeitY, Government of India) — required for audits of regulated-sector clients and valid CERT-In-format incident reporting.
ISO 27001 Aligned
Information security management practices aligned to ISO 27001 controls — ready for your client's security questionnaire.
Microsoft 365 Partner
Direct licensing, deployment, migration and admin — tenant-level access, not reseller-only.
Google Workspace Partner
Authorised reseller and migration specialist for Workspace Business, Enterprise, and Education.
L1 / L2 / L3 In-House
Tiered engineering — no call-centre hand-offs, no offshored L1 overnight cover. Real engineers on your account.
CERT-In Standard Incident Response
6-hour incident reporting compliance. CERT-In reporting format as standard. FMR within 14 days where applicable.
"We switched to OMNET after 3 years with a bigger MSP. The difference is the SLA is actually honoured, and we get an engineer's direct line — not a ticket queue."
Frequently Asked
Questions we answer on every discovery call
How much does managed IT cost for a 30 to 100-person office in Delhi NCR?
For a 30-person office, a Fixed-Cost AMC typically lands in ₹35,000-60,000 per month. A 50-person Fully Managed IT engagement (including cybersecurity, cloud admin, vCIO advisory) is typically ₹80,000-1,40,000/month. A 100-person managed IT + managed security engagement is typically ₹1,75,000-3,00,000/month. We issue itemised proposals within 24 hours of the discovery call.
What's the difference between AMC and Managed IT Services?
An AMC is a defined-scope contract covering day-to-day support and maintenance. Managed IT Services is broader — it includes the AMC plus strategic ownership of cybersecurity, cloud administration, vendor management, licence lifecycle, and IT roadmap. AMC keeps the lights on. Managed IT runs the IT function.
Do you sign a written SLA?
Yes. Every contract ships with a written SLA covering priority-level response and resolution times, onsite frequency, escalation matrix, exclusions, and reporting cadence. Standard: P1 (critical) 30-min response / 4-hr resolution; P2 (high) 2 hr / 1 business day; P3 (medium) 4 hr / 2 business days; P4 (low) 1 / 5 business days.
What does CERT-In empanelled mean and why does it matter?
CERT-In (Indian Computer Emergency Response Team, MeitY) maintains a formal panel of cybersecurity service providers vetted on audit skills, response capability, and incident handling. Empanelment is required to conduct security audits for regulated-sector clients. For you, it means faster client due diligence, defensible documentation during a security audit, and access to CERT-In's threat intelligence.
Can you work alongside our in-house IT team?
Yes. Many mid-market clients engage OMNET as L2/L3 escalation, after-hours cover, project capacity, or specialist depth in cybersecurity, cloud, or networking — with their in-house generalist staying front-line. We scope every engagement around your existing structure.
How fast can you take over our IT?
A standard transition for most SMBs is 2-4 weeks — discovery and asset inventory (week 1), tooling deployment and documentation (week 2), parallel-run with handover (weeks 3-4), full ownership thereafter. Urgent take-overs can compress to a few days.
Your IT should be boring. Let's make that happen.
Book a 60-minute free IT assessment. Walk away with a written scope and costed proposal within 24 hours — whether or not you choose to work with us.
No obligation · No hidden costs · GST-compliant invoicing